Privacy policy

Privacy Policy — Vajubhai Masalawala
Last updated: 10/08/2026
Vajubhai Masalawala ("we," "us," "our") operates the Vajubhai Masalawala mobile app and website (vajubhaimasalawala.com) (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our Service, you agree to the collection and use of information in accordance with this policy.
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1. Information We Collect
Information you provide to us
Phone number — used to create your account and verify your identity via a one-time password (OTP)
E-mail ID — used to create your account and convey the order fulfillment status  
Name — used to personalize your account and for delivery purposes
Delivery addresses — including street address, city, state, pincode, and precise location (latitude/longitude) when you pin your location on the map, used to determine delivery eligibility and fulfil your orders
Order details — items purchased, order value, special delivery instructions
Ratings and reviews — any ratings or written reviews you submit for products or your delivery experience

Information collected automatically
Device information — device type and a unique push notification token, used to send you order updates
App usage — your search history within the app, used to show you your recent searches
Approximate location — used to determine whether your delivery address falls within our local Junagadh delivery zone or elsewhere in India

Payment information
When you pay online, your payment is processed directly by Razorpay, our payment gateway partner. We do not store your card, UPI, or bank account details on our own servers — Razorpay handles this in accordance with its own security standards and privacy policy.
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2. How We Use Your Information
We use the information we collect to:
Create and manage your account
Process and fulfil your orders, including determining delivery pricing and delivery method (local delivery or shipping)
Communicate with you about your orders (via the app, push notifications, and — for orders shipped outside Junagadh — WhatsApp)
Improve our product catalogue and search experience
Detect and prevent fraud or misuse of our Service
Comply with legal obligations
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3. How We Share Your Information
We do not sell your personal information. We share information only as follows:
Razorpay — to process online payments
Shopify — our e-commerce platform, used to manage our product catalogue and, for orders shipped outside Junagadh, to create and fulfil your order
Google (Maps and location services) — to help you select an accurate delivery address and to calculate delivery distance
Supabase — our database and authentication provider, which securely stores your account and order information
MSG91 — to send the one-time password (OTP) used to verify your phone number
Firebase (Google) — to deliver push notifications to your device
Delivery personnel — your name, phone number, and delivery address are shared with the delivery staff assigned to your order, solely for the purpose of completing delivery
We may also disclose your information if required by law, or to protect the rights, property, or safety of Vajubhai Masalawala, our customers, or others.
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4. Data Retention
We retain your personal information for as long as your account remains active, or as needed to provide you the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.
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5. Your Rights and Choices
You can:
Update your name and delivery addresses at any time within the app
Delete individual saved addresses
Clear your search history and cart at any time within the app
Request account deletion by contacting us using the details below — we will delete your personal information except where we are required to retain it by law (for example, financial records)
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6. Children's Privacy
Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children.
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7. Security
We take reasonable measures to protect your personal information, including restricting access to your data and using secure, encrypted connections. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
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8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page.
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9. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us:
Vajubhai Masalawala
Near Panch hatdi, Mangnath Road, Junagadh, Gujarat - 362001
Phone: +91-8980421010
Email: hello@vajubhaimasalawala.com
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